Down Payment Policy
All of my custom veils are made once an order has been placed. For that reason I require a non-refundable downpayment of $30.00 to start your veil
( 50% deposit on Lace wedding veils) . This downpayment must be paid before I will start to create your veil. Full payment is due when the veil ships.
Your veil will be ready within four weeks of your order date.
- In order for the two of us to come to an agreement on a design, I will work
with you via e-mail, regular mail, fax and phone to come up with a final design.
I will then email you an estimate for your veil and the details of your veil
as we discussed them.
- If you are satisfied, you can send your downpayment and I will begin work
on your veil.
- I will email you upon completion of your veil and email you a photo of
your finsihed veil. At that time final payment will be due. When payment has
been received I will ship your veil to you via FEDEX ($18.00) or Priority
If you need your veil sooner than the stated four weeks, there is a
rush fee of $15.00.
Forms of Payment
I am accepting payment in the form of personal checks, and money orders.
I also accept Credit Cards and debit cards with PayPal.
Please call (603-531-3910) with any questions.
- Upon receipt of your order you have 5 days to decide if you would like to
keep it or return it for a full refund (minus the non-refundable deposit).
After 5 days no refund will be given. No refund will be given if the postmark
on the return box is after your wedding date.
- If you need only a small change done to your veil, please ship it back to
me and I will gladly make the appropriate changes. Changes to the veil other
than what was previously discussed will be charged extra.
- No refund on Lace Veils as they are original pieces.
- Tiara returns are subject to a 15% restocking fee.
- Cancellation Policy: All cancelled orders are subject to a $30.00 cancellation fee.
Kristen's Custom Veil Home Page